Logistics

Austrotherm d.o.o. does not sell at retail. All our logistics serve partners (customers) that are registered companies — in the Republic of Serbia or abroad.

Austrotherm d.o.o. has several vehicles of its own (trucks and vans) and constantly works with external hauliers and forwarders.

The vast majority of our business partners are building-material dealers with one or more yards or other types of sales outlet. In most cases they ask for, and get, delivery "free to the customer". A feature of our trade, however, is that our products always end up on building sites, so Austrotherm d.o.o. often delivers directly to the site — always on the prior order of our partner, the direct customer.

Our logistics are organised by the locations of our plants and by product group:

EPS (Austrotherm EPS) is delivered from all three plants (Valjevo, Niš, Srbobran). As they form a practically ideal geographical triangle within Serbia, each covers roughly an equal part of the country. In seasonal peaks (spring or autumn) our plants are of course ready to help each other out.

Austrotherm XPS is made only in the Niš plant, which also holds our central stock of pink insulation boards. Our other two plants (Valjevo and Srbobran) also have suitable storage for it, so customers can generally count on mixed loads (Austrotherm XPS + Austrotherm EPS) being delivered directly from Valjevo and Srbobran too.

Working hours at Austrotherm d.o.o. are 07:30 to 15:30 (Monday to Friday), which also applies to the colleagues handling logistics and the dispatch of our products.